Pennington County Treasurer’s Office Queue System

Yes, you can! Citizens can reserve their spot in line starting at 6:50am, Monday through Thursday using the QR code at the County Administration Building entrance. The QR code is displayed on the front doors of the office.  Once the doors open at 7am head straight to the lobby. No smartphone? Go to Window 1 to be signed into the queue. 

You will not be able to log into the queue from the website until 7:30am in the morning. This allows us to get those customers at our office assisted right away in the morning. 

1. Click on the weblink: Pennington County Queue
2. Select the line for your transaction type (see FAQ)
3. Enter your first and last name and phone number.
   If processing on behalf of a business, enter the individual’s name who will be processing the transaction and the business name in the appropriate field.
4. Select your transaction type from the dropdown list. Descriptions are provided to help you choose correctly. If unsure, select “Other” in the Tax and Title Assistance line. 
5. Once all fields are complete, click Join.
6. You will receive a text confirming your place in line. A second text will be sent with an estimated wait time as it gets close to your turn. You will receive another text when it’s your turn, telling you which desk to go to.

If you don’t have a cell phone, keep an eye on the lobby monitors. Your name will move to the top of the queue when it’s your turn, along with the desk number you are being called to.

1. Open your phone’s camera and point it at the QR code at the Administrative Building entrance or in the Treasurer's Office lobby. You may need to get closer or zoom in in order for the QR code to be scanned. Do NOT use an app to scan the QR code- It may take you to an unrelated website. We will never ask you to enter your credit card information online to reserve your place in line. 
2. A yellow link will appear; click it to open the queue login page.
3. Select the correct line for your transaction (see FAQ).
4. Enter your first and last name and phone number.
   If processing on behalf of a business, enter the individual’s name who will be processing the transaction and the business name in the appropriate field.
5. Select your transaction type from the dropdown list. Descriptions are provided to help you choose correctly. If unsure, select “Other” in the Tax and Title Assistance line. 
6. Once all fields are complete, click Join.
7. You will receive a text confirming your place in line and your estimated wait time. A second text will be sent with an estimated wait time as it gets close to your turn. You will receive another text when it’s your turn, telling you which desk to go to.

Note: Do not use third-party apps to scan the QR code; only the native camera app will direct you to the correct page.

If you don’t have a cell phone, keep an eye on the lobby monitors. Your name will move to the top of the queue when it’s your turn, along with the desk number you are being called to.

***Please Note: When there is a high volume of customers already waiting in line, we will not be able to accept additional remote customers. You will need to go to Window 1 to be signed in by staff. ***

We have two lines that serve different transaction types. 

Tax & Title Assistance

• Title Transfers: transferring the title of a vehicle purchased from a private sale, from an out of state dealer, or gift. Adding or deleting a name from a title already in your name in South Dakota. Transferring a title already in your name in a different state to South Dakota.
• Title Transfer - Purchased from a South Dakota Dealer
• Delinquent Taxes (Payable 2023 or previous): paying or needing a quote on property taxes for 2022 (payable 2023) or earlier. Questions regarding tax certificates. 
• Mobile Home Title Transfer\Home Moving: making any changes to the title of a mobile home (purchased, adding\deleting a name, moved to South Dakota). If the home is moving and you need a moving permit you will first need to go to planning and zoning. 
• Other: Seller's permits, temporary permits, out of state off road permits, report of sale, paying a collection, etc. 

Administrative Assistance

• Registration Renewal: renewing the registration for a vehicle in your name titled in South Dakota. If it is titled in another state you will need to select 'Title Transfer' in the Tax and Title line. 
• Current Year Property Tax Payment (Payable 2024): paying or needing a quote on property taxes for 2023 (payable 2024). 
• Disabled Parking Permit: applying or renewing a disabled permit
• Duplicate Title: Applying for a duplicate of a lost, stolen, or destroyed title in your name. If there is more then one name on the title and it is connected by 'and' both owners must sign the application. Vehicles year 2011 or newer will need the current mileage reading. 
• License Plate Replacement or Switch: Needing a duplicate registration or decal stickers, lost one or both plates, or wanting to switch to a different plate type. If only one plate is lost\destroyed the remaining plate will need to be surrendered. If switching to a different plate type the current plates must be surrendered. 

No, you are not being skipped in line. Our office has multiple transactions being processed with the public daily. These multiple types of processes vary in the level of knowledge and training required from our Team assisting you. You are placed in line behind the last person that signed in for your particular transaction upon arrival. Our two lines handle multiple types of transactions and the place in line you see is based on everyone in that particular line- your actual place in line may vary slightly depending on how many people are ahead of you for the same type of transaction.

Team members can only see the names of those here to process transactions they are able to complete. Based on your reason for visiting us, your transaction type may be assisted sooner or later than those arriving before you or behind you but you are not being skipped.

Should your name disappear from the screen for no reason- please visit with window 1

Also, as part of the flexibility of our queuing system, customers are allowed to return to finish up their transaction if they were short paperwork required to complete it earlier in the day. When returning the same day for the same transaction, our Team assists with holding that spot for that customer to return without going to the end of the line again. They have fully waited once and are back to complete their transaction we are holding for them. This only happens when they return on the same day. If they return a different day, they start over in the queue and it is treated as a new transaction.   

No problem! Our queue system allows flexibility. After joining the queue using the weblink or QR code, you can wait from home, in your car, or run errands. You will receive notifications showing your place in line and your estimated wait time. If you are not in the office when you name is called you will be placed on 'hold'. Once you arrive back in our office reply '2' to the text message or check in with our staff at Window 1 and your place in line will be re-activated. 

Your place in line can only be held for the same day. If you return another day you will need to sign into the queue again. 

When there is a high volume of customers already in line we will not be able to accept additional remote customers. You can still come down to our office to be added to the queue by our staff at Window 1. Once you have been added to the queue you may still choose to leave and wait remotely. 

You will receive a test message when you are estimated to be within 30 minutes of being called. 

Wait times are only an estimate based on the staffing resources and types of transactions ahead of you. During lunch hours we maintain a staggered staff from 11:00am to 2:00pm and this may disturb the estimated wait time provided by the programming.