No, you are not being skipped in line. Our office has multiple transactions being processed with the public daily. These multiple types of processes vary in the level of knowledge and training required from our Team assisting you. You are placed in line behind the last person that signed in for your particular transaction upon arrival. Our two lines handle multiple types of transactions and the place in line you see is based on everyone in that particular line- your actual place in line may vary slightly depending on how many people are ahead of you for the same type of transaction.
Team members can only see the names of those here to process transactions they are able to complete. Based on your reason for visiting us, your transaction type may be assisted sooner or later than those arriving before you or behind you but you are not being skipped.
Should your name disappear from the screen for no reason- please visit with window 1
Also, as part of the flexibility of our queuing system, customers are allowed to return to finish up their transaction if they were short paperwork required to complete it earlier in the day. When returning the same day for the same transaction, our Team assists with holding that spot for that customer to return without going to the end of the line again. They have fully waited once and are back to complete their transaction we are holding for them. This only happens when they return on the same day. If they return a different day, they start over in the queue and it is treated as a new transaction.