Why can't I join the queue from the website?

When there is a high volume of customers already in line we will not be able to accept additional remote customers. You can still come down to our office to be added to the queue by our staff at Window 1. Once you have been added to the queue you may still choose to leave and wait remotely. 

You will receive a test message when you are estimated to be within 30 minutes of being called. 

Wait times are only an estimate based on the staffing resources and types of transactions ahead of you. During lunch hours we maintain a staggered staff from 11:00am to 2:00pm and this may disturb the estimated wait time provided by the programming.